Digitex Privacy Policy

Last revised: March 2020


This Privacy Policy explains how Digitex and its Affiliates (“Digitex”) collects, uses, shares, and protects user information obtained through the digitexio.com website. When we ask for certain personal information from users it is because we are required by law to collect this information or it is relevant for specified purposes. Any non-required information you provide to us is done so voluntarily. You decided whether to provide us with these non-required information; you may not be able to access or utilize all of our Services if you choose not to.

By using the Site, you consent to the data practices described in this Privacy Policy. On occasion, Digitex may revise this Privacy Policy to reflect changes in law or our personal data collection and use practices. If any changes are made to this Privacy Policy, the changes will be announced by posting on the site. We will ask for your consent before using your information for any purpose that is not covered in this Privacy Policy.

The types of Personal Data that we collect directly from you or from third parties depend on the circumstances of collection and on the nature of the service requested or transaction undertaken. It may include (but is not limited to):

(a) personal information that links back to an individual, e.g., name, date of birth, and other personal identification numbers;

(b) contact information, e.g., address, phone number and email address, ethereum wallet address;

(c) technical information, e.g., IP address for API services and logins

(d) statistical data, e.g., hits to website.


This Privacy Policy covers any Personal Data provided to us:

(a) when you engage with our products and services;

(b) when you create an account with us;

(c) under any other contractual agreement or arrangement;

Some of the other ways we may collect Personal Data shall include (but is not limited to):

(a) communications with you via telephone, letter, fax, and email;

(b) when you visit our website;

(c) when you contact us in person;

(d) when we contact you in person;

(e) when we collect information about you from third parties (such as the social graphs available from social media companies); and other channels including our support helpdesk.

(f) Possible extrapolation of other information by processing the data.


From our website and services, we collect your Personal Data in the following ways:

(a) IP address

We use your IP address to help diagnose problems with our server, and to administer our website. IP addresses are not linked to personally identifiable information.

(b) Cookies

A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users.

You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Website’s essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to use any products or services on the website that may require you to log-in (token holdings store cookies for favorite).

It is important that you prevent unauthorized access to your password and your computer. You should always log out after using a shared computer.

Information collected from cookies is used by us to evaluate the effectiveness of our site, analyze trends, and manage the platform. The information collected from cookies allows us to determine such things as which parts of our site are most visited and difficulties our visitors may experience in accessing our site.

With this knowledge, we can improve the quality of your experience on the platform by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. We may also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to our emails and to provide you with a more personalized experience when using our site, or allow third-party service providers to do this.

Your continued use of this site, as well as any subsequent usage, will be interpreted as your consent to cookies being stored on your device.

(c) User feedback form

Our feedback form requires you to give us contact information (e.g. your name and email address) so that we can respond to your comments. We use your contact information from the registration form to send you information about our company. Your contact information is also used to contact you where necessary.

(d) Site tracking

We also use third party service provider(s), to assist us in better understanding the use of our site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select, for example, how visitors navigate around our site, what pages are browsed and general transaction information. Our service provider(s) analyzes this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors’ interests in our site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the platform. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.


We may use your Personal Data for the following “Core Purposes”:

(a) to enable us to provide our services and perform our services to you;

(b) to protect the safety and well being of yourself and/or other customers;

(c) to investigate and respond to claims and inquiries from you;

(d) for business development purposes such as statistical and marketing analysis, systems testing, maintenance and development, customer surveys or to help us in any future dealings with you, for example by identifying your requirements and preference;

(e) to comply with any legal or regulatory requirements; and/ or

(f) for all other purposes ancillary to any of the purposes stated above.

Ancillary to these “Core Purposes”, we reserve the right to use your data in the following ways:

(g) to communicate offers, product, services and information on products and activities;

(h) marketing/cross-marketing and communicating with you in relation to products and services offered by us and our service partners as well as our appointed agents; and/or

(i) for all other company-related purposes ancillary to any of the purposes stated above.


Depending of your country of residence and its legislation, you may have the right to request from us a copy of your personal data, as well as to delete your personal data, make amendments to it or restrict it’s processing. We will endeavour to provide the information back to you as soon as practicable. However we also reserve the right to validate all requests for the authenticity of the request.

You may be requested to provide us with your personal data, such as KYC documents in specific situations to comply with legal and regulatory requirements or in case of dispute between you and Digitex. In such cases Digitex expects you to provide us with such requested information for the further processing and actions.


Please note that it is obligatory for the Company to process your Personal Data for the Core Purpose as stated above, without which some services or features provided by Digitex Futures may be affected. If we do not have your consent to process your Personal Data for the Ancillary Purposes, we will not be able to keep you updated about our future, new and/or enhanced services and products.

Nevertheless, you may stop receiving promotional activities by:

(a) unsubscribing from the mailing list(s);

(b) editing the relevant account settings to unsubscribe; or

(c) sending a request via our email: support@digitex.io.


We will not trade or sell your Personal Data to third parties. Your Personal Data shall only be disclosed or transferred to the following third parties appointed or authorised by the Company for the fulfilment of the Purpose of: (a) data warehouses; (b) IT service providers; (c) data analytics and/or marketing agency; (d) legal bodies as permitted or required by law such as in compliance with a warrant or subpoena issued by a court of competent jurisdiction; and/or (e) regulatory authorities applicable to you; and/or (f) safety and security personnel. In addition to the above, your Personal Data may also be disclosed or transferred to any of the Company’s actual and potential assignee, transferee or acquirer (including our affiliates and subsidiaries) or our business, assets or group companies, or in connection with any corporate restructuring or exercise including the our restructuring to transfer the business, assets and/or liabilities. We shall take practical steps to ensure that their employees, officers, agents, consultants, contractors and such other third parties mentioned above who are involved in the collection, use and disclosure of your Personal Data will observe and adhere to the terms of this Privacy Statement.


The Company may store data in global hosting providers with servers across various regions and we shall take all reasonable steps to ensure that all Personal Data is destroyed or permanently deleted when no longer required for the Purpose of the company, and prepare a disposal schedule for inactive data after 24 month period.

Digitex implements various security measures to ensure that your personal data is stored safely and is not compromised in any way. At the same time, Digitex cannot in good faith guarantee that data breach is not possible since no security measure is able to provide absolute protection. It is advised for Users to take their own safety measures such as 2-Factor Authentication or other measures not provided by Digitex. If you suspect that your account information or your personal data has been compromised, you should contact Digitex Support as soon as possible.


We may link this website and/or our applications to other companies’ or organizations’ websites (collectively, “Third Party Sites”). This Privacy Notice does not apply to such Third Party Sites as those sites are outside our control. If you access Third Party Sites using the links provided, the operators of these sites may collect your personal information. Please ensure that you are satisfied with the privacy statements of these Third Party Sites before you submit any personal information. We try, as far as we can, to ensure that all third party linked sites have equivalent measures for protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these Third Party Sites.


Please note that this Privacy Policy may be amended from time to time in accordance to applicable laws and regulations and such variations may be applicable to you.

For further inquiries or complaints in relation to our handling of your Personal Data or our Privacy Policy or wish to access, update or amend your Personal Data as mentioned above please contact us.